FAQ
What kind of cars do you have?
We have selected for you the best that can be offered in the Thai market.
How much does it cost to rent a car with Car Rental Koh Phangan with your company?
Our rental prices vary according to different time of year and different rental periods.
Are there any additional fees?
There are no hidden fees. We have options that you can choose from in the menu. And the price of the car rental you choose is displayed very accurately during the booking process.
Can I pay my rental in cash?
Yes, you can. You also can pay many various ways like credit/debit card, PayPal, Stripe, QR code, bank transfer.
Do you insist on keeping my passport for the duration of the rental?
No. Our company will only copy passport, visa and driver's license.
Is there a minimum rental period?
Yes, there is a minimum rental period of 3 days.
Are there any age or other restrictions?
The driver must be at least 30 years old.
Can the "Car Rental Phangan" car be used outside the territory of the island?
Please note the following:Our cars can only be used on Koh Phangan. Cars are not allowed to leave the island for any reason. There is no insurance outside the island. We cannot provide any support in the event of an accident.
Another extremely unpleasant moment for both parties is that photos from speed cameras arrive to the vehicle owner after 10 - 12 months. In the event that you leave the island in our vehicle, we will be forced to hold your deposit for about a year - to make sure we don't get any photos of your traffic violation. Bearing in mind these reasons, we kindly ask you - do not travell with our vehicle outside the island.
Is insurance included in the rent price?
Car Rental Phangan has a sofisticated platform. During the booking process you can choose from insurances and special options. The base price of the car does not include insurance or roadside assistance.
IS ROADSIDE ASSISTANCE INCLUDED IN THE RENT PRICE?
We can only offer roadside assistance within Koh Phangan. And it will not include the rent in the price. The value of such a service cannot be predicted. We can only provide roadside assistance within Koh Phangan. The cost of the rental is not included in the price. The value of this service cannot be determined in advance.
What is the fuel and mileage policy?
Our company has full to full policy. In case you return the car to us without enough fuel and we need to refuel, don't worry, we will do this for you. This service fee will be added only 200 baht + fuel cost.
Understanding Insurance Code 120 for Rental Cars
Our cars are insured with AXA. Insurance code 120 indicates that a rental car has fully comprehensive insurance. This covers most damages to the vehicle during your rental period, but with some important exceptions:
Commercial Use: Code 120 is not valid for commercial passenger transport.
Minor damage: You will be liable for an allowance of 5,000 baht if no other party involved in the collision is represented and the damage can be repaired on Koh Phangan for less than 5,000 baht. The insurance company considers this to be negligence on the part of the driver. In addition, an administration fee of 1,000 baht may be charged in favor of the insurer.
If you purchase code 120 insurance, your financial responsibility is usually limited. Here's a breakdown:
Repairs on Koh Phangan:
Your maximum liability for light or medium damage (scratches or bent sheet metal, damaged bumpers, etc.) is 6,000 baht; Engine issues, Dead battery, Lost keys, or damage to extras (GPS, child seats), and the car's interior = Up to 30,000 baht for damages.
Repatriation for repair: If the car has serious damage and requires transportation to Surat Thani for repair, you will be responsible for the repatriation cost (which can be up to 15,000 baht) in addition to any other applicable allowance.
Why do I need to pay a security deposit for a car rental?
We understand that paying a security deposit might seem inconvenient, but it serves an important purpose in protecting both you and our vehicles. Here's why:
Protecting the Car:
Discouraging irresponsible behavior: The deposit incentivizes responsible use of the car, knowing there are financial consequences for damage or loss.
Covering potential costs: In cases where a car is returned damaged, abandoned, or missing, the deposit helps offset the expenses of recovery, repair, or cleaning.
Promoting Responsible Rentals:
Setting clear expectations: By requiring a deposit, we communicate the importance of taking good care of the car and set clear expectations for renters.
Encouraging transparency: Knowing a deposit is at stake often leads to more open communication about any issues that may arise during the rental period.
Addressing Your Concerns:
Accessibility: We understand that deposits can be a hurdle for some renters and we strive to keep our deposits reasonable.
Disputes: We have clear policies and procedures for assessing damage and handling deposit deductions. If you have any concerns, please don't hesitate to ask.
Remember: Our goal is to provide a smooth and enjoyable rental experience for everyone. The security deposit plays a vital role in ensuring the responsible use of our vehicles and protecting both you and our business.